At M.A Furniture House (accessible from mafurniture.pk), we prioritize your privacy and are committed to safeguarding the personal information that you share with us. This Privacy Policy outlines how we collect, use, and protect your data when you visit our website, make a purchase, or interact with us. By using our website, you consent to the practices described in this policy.

Information We Collect

We collect the following personal information from our users to provide a smooth shopping experience:

Personal Identification Information: Name, email address, phone number, shipping address.
Payment Information: While we do not process payments via third-party services, we collect payment details through Direct Bank Transfers, Jazz Cash, or Easypaisa for order fulfillment.

We may also collect non-personal information, such as browsing behavior, using cookies or other tracking technologies to enhance your user experience.

How We Use Your Information

The information we collect is used for the following purposes:

Order Processing: To process and fulfill orders, including sending order confirmations, updates, and delivery notifications.
Customer Support: To respond to inquiries, resolve issues, and provide customer service.
Analytics: To analyze user behavior and improve our website’s performance using Google Analytics.
Marketing: We may use your information to send promotional offers or updates on new products and services. You can opt-out of marketing communications at any time.

Cookies and Tracking Technologies

To improve your experience on our website, we use cookies, which are small data files stored on your device. Cookies help us personalize your experience, analyze traffic, and remember your preferences. By continuing to use our site, you consent to our use of cookies. You can manage your cookie preferences through your browser settings.

Third-Party Services

Currently, M.A Furniture House does not use third-party payment processors. Payments are handled through Direct Bank Transfers, Jazz Cash, or Easypaisa. We may use third-party services such as Google Analytics to monitor website usage and behavior. These third-party services may collect information about your browsing habits, but we do not share your personal data with them unless necessary for the services provided.

Data Security

We implement various security measures to protect your data:

Encryption: Data is encrypted during transmission and storage to protect it from unauthorized access.
Access Controls: Strict access controls are in place to ensure that only authorized personnel can access sensitive information.
Regular Audits: We perform regular security audits to identify and address vulnerabilities.
Secure Payments: Payment information is processed securely with encrypted payment gateways and secure options like Jazz Cash and Easypaisa.

Data Retention

We retain customer data only as long as it is necessary for the purposes for which it was collected or as required by law. Once the data is no longer needed, it will be deleted or anonymized.

Your Rights

You have the following rights regarding your data:

Access: You can request a copy of the personal data we hold.
Correction: If your data is incorrect or outdated, you can request corrections.
Deletion: You have the right to request the deletion of your data, subject to certain legal or operational obligations.

You can manage your data preferences by contacting us or adjusting the settings in your account.

Opting Out of Data Collection or Marketing Communications

Data Collection: You can manage your data preferences and opt out of certain types of data collection via your account settings or by contacting customer support.
Marketing Communications: You can opt out of receiving marketing emails by clicking the unsubscribe link included in each email, adjusting your preferences in your account, or contacting us directly to remove you from our mailing list.

Compliance with Privacy Regulations

We comply with applicable privacy laws, including the General Data Protection Regulation (GDPR), California Consumer Privacy Act (CCPA), and other local privacy regulations in the regions where we operate.

GDPR: We process personal data in a lawful, transparent, and fair manner. Users have the right to access, correct, and delete their data, and may exercise their rights by contacting us.
CCPA: California residents have the right to request information about the personal data we collect, request the deletion of their data, and opt out of the sale of their personal data. We do not sell personal data.
Local Compliance: As we operate in Lahore, Pakistan, we ensure our privacy practices align with local privacy laws.